What if I don’t want the goods when they arrive?
We’d like you to be happy with everything you purchase from Royle Minerals. Should you change your mind about your purchase, please return the product with proof of purchase, within 14 days, and we’ll happily offer a replacement or refund. We can only accept the return of goods in “as new” condition. Used or damaged goods will not be refunded.
How long will the refund take?
We will normally process a refund within 3 working days of the returned items reaching us, although the Directive allows us up to 30 days. Please note that the refund may take several days between us authorizing the payment and it showing on your card account.
What is the best way of organizing the return?
Please use the contact form with the subject ‘Return’ followed by a message with your name and order number. We will then get back to you with details of how to make the return.
Who pays for the return costs?
You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.
What if the goods are faulty or have been incorrectly described?
The above cancellation policy does not affect your rights when we are at fault – for example if goods are faulty or incorrectly described.
Our goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:
Up to 30 days, if your goods are faulty, you can get a refund.
Where returned Goods are faulty due to a manufacturing problem, then as well as replacing the item in question, we will also refund the cost of the return shipping.
We can only refund these cost where the return shipping method has been agreed by us prior to the return of the goods.
We will not refund items that have been abused, accidentally damaged or used for purposes for which they were not intended.
To notify us of a problem please follow the instructions in the What is the best way of organizing the return? section above.
Latest update: April 12, 2021